How to Use Guestories with Guesty, Smoobu, and Other PMS Tools
Streamline your workflow by connecting Guestories with your property management system for automatic guide delivery.
PMS Integration
If you're managing multiple properties, you know that efficiency is everything. Integrating your digital welcome guides with your Property Management System (PMS) can save hours of manual work while ensuring every guest receives their guide automatically.
Why PMS Integration Matters
Manual guide distribution means copying links, sending emails, and tracking which guests received what. This process is:
Time-consuming and repetitive
Prone to human error
Difficult to scale as you grow
Easy to forget during busy periods
PMS integration automates this entire workflow, ensuring consistent, timely delivery of welcome guides to every guest.
How PMS Integration Works
When you connect Guestories to your PMS, the systems communicate automatically:
- Guest books your property through any channel
- Booking information syncs to your PMS
- PMS triggers Guestories to send the appropriate welcome guide
- Guest receives guide link via email at the perfect time
- Updates to guides automatically reflect for future guests
Supported PMS Platforms
Guesty
One of the most popular PMS platforms for vacation rental managers. Guestories integrates seamlessly with Guesty to:
- Automatically send guides based on booking confirmations
- Sync property information
- Track guide delivery in your Guesty dashboard
Smoobu
Perfect for European hosts, Smoobu integration enables:
- Automatic guide distribution for new bookings
- Multi-property management
- Customizable sending schedules
Hostfully
Connect your Hostfully account to streamline operations across all your listings with automated welcome guide delivery.
Tokeet
Tokeet users can integrate Guestories to enhance their guest communication workflow without adding manual steps.
Setting Up Your Integration
Step 1: Prepare Your Guides
Before connecting, ensure all your property guides are complete and tested. Create a guide for each property in your portfolio.
Step 2: Connect Your PMS
In Guestories settings, select your PMS platform and authorize the connection. You'll need your PMS API credentials or OAuth authorization.
Step 3: Map Properties
Match each property in your PMS to its corresponding Guestories guide. This ensures guests receive the correct information.
Step 4: Configure Delivery Settings
Choose when guests receive their guides:
- Immediately upon booking
- X days before check-in
- Upon check-in
- Custom timing based on your preferences
Step 5: Test & Launch
Create a test booking to verify guides are sent correctly before going live with real guests.
Advanced Integration Features
Dynamic Personalization
Use PMS data to personalize guides automatically:
- Guest names in welcome messages
- Specific check-in times and door codes
- Booking-specific information
Multi-Property Management
Manage guides for dozens of properties from one dashboard, with each property automatically sending its unique guide.
Analytics & Tracking
See which guests opened their guides, which sections they viewed, and identify common questions across properties.
📊 Expected Benefits from Integration
Property managers who integrate digital guides with their PMS can expect:
Major reduction in manual guide sending
No missed guide deliveries
More Time
For revenue-generating activities
Consistent Experience
Across all properties
Get Started Today
Stop manually sending welcome guides and start automating your guest communication. Connect Guestories to your PMS and reclaim hours of your time every week.