Top 10 Must-Have Sections in Your Welcome Guide
Discover the essential sections every great welcome guide needs to create 5-star guest experiences.
The Complete Guide
A comprehensive welcome guide anticipates guest needs and provides answers before questions arise. Here are the ten essential sections that separate good guides from great ones.
Welcome Message
Start with a warm, personal greeting that sets a friendly tone. This is your chance to make guests feel excited and valued.
Include:
• Personal video welcome (highly recommended)
• Brief introduction about yourself and the property
• Expression of excitement about hosting them
• Your availability and contact information
Check-In Instructions
Clear arrival instructions eliminate stress and set guests up for success from the moment they arrive.
Include:
• Exact address with GPS coordinates
• Parking instructions with photos
• Door codes or key pickup details
• Photos of the entrance and building
WiFi & Connectivity
This is typically the #1 question guests ask. Make it easy to find and connect.
Include:
• Network name and password (use a password manager QR code)
• Router location if guests need to restart
• Streaming TV login information
• Cell service notes if coverage is limited
How to Use Everything
Video demonstrations work best here. Show guests how to operate appliances and amenities.
Include:
• Coffee maker, kitchen appliances
• Thermostat and climate controls
• Smart TV and entertainment systems
• Hot tub, pool, or other special features
House Rules
Frame rules positively to maintain a welcoming tone while setting clear expectations.
Include:
• Quiet hours and noise policies
• Smoking and pet policies
• Maximum occupancy
• Party/event restrictions
Emergency Information
Safety first. Guests need to know what to do in case of emergency.
Include:
• Local emergency numbers (911 + local alternatives)
• Fire extinguisher and first aid kit locations
• Emergency exit routes with diagrams
• Nearest hospital/urgent care facility
Restaurant Recommendations
Your local knowledge is valuable. Share your favorite dining spots for various occasions.
Include:
• Quick breakfast spots and coffee shops
• Casual lunch options
• Nice dinner restaurants
• Delivery options and grocery stores
Things to Do
Help guests make the most of their stay with curated activity recommendations.
Include:
• Top attractions and landmarks
• Hidden gems only locals know
• Outdoor activities (hiking, beaches, parks)
• Rainy day alternatives
Trash & Recycling
Clear instructions prevent confusion and help maintain cleanliness standards.
Include:
• Where to find trash bags
• Trash and recycling bin locations (with photos)
• Collection schedule if applicable
• Composting instructions if available
Check-Out Instructions
End on a positive note with simple, clear checkout procedures.
Include:
• Check-out time
• Simple departure tasks (start dishwasher, lock up)
• Where to leave keys if applicable
• Thank you message and review request
💡 Bonus Tips
Keep it Visual: Use photos and videos whenever possible instead of lengthy text
Stay Organized: Use clear headings and logical section order
Make it Searchable: Guests should be able to find information quickly
Keep it Updated: Review and refresh content regularly
Add Personality: Let your authentic voice and local passion shine through
Create Your Complete Guide
With these 10 essential sections, you'll have a comprehensive welcome guide that anticipates guest needs, reduces questions, and creates exceptional experiences. Start building yours today with Guestories and watch your guest satisfaction soar.